Warranty
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Warranty
Products under the Manufacturer’s Warranty are covered for 12 months from the purchase date. The Manufacturers Warranty covers product manufacturing mechanical defects. If you have any issues with an item that falls under this warranty, Renstack will assist in filing a claim with the appropriate manufacturer for your item. In some cases, a repair, replacement parts, or an entire replacement will be authorized.
Defective or Damaged Orders
We pride ourselves on our quality and craftsmanship. In the rare event your item arrives damaged or defective, it will not be subject to any return fees and will be covered by our warranty. Please note if the product is reported damaged past 14 days of delivery, the product will not be covered by our warranty and will not be eligible for exchange or return.
Exchange
We offer one free exchange for all customers on products of equal or higher price within 14 days from delivery. No return fees will be issued for your first exchange. All items marked Final Sale cannot be exchanged or returned. All mattresses and pillows cannot be exchanged or returned. All exchanges must be made with the original packaging. Contact us for an exchange
Return
We offer a 14-day return policy for all our products. In order for a product to be returned, it must have its original packaging. All items marked Final Sale cannot be exchanged or returned. All mattresses and pillows cannot be exchanged or returned. If a customer schedules a pick up for a returned item and misses the appointment, a fee will be issued and disclosed to the customer. Please be advised, you will be charged a 20% return-shipping fee from the subtotal of your order. Contact us for a return
